COVID-19 Information and Resources

Governor Ricketts has issued an Emergency Declaration for COVID-19. This content is intended to be a continuously updated document in a rapidly changing environment. It contains policy changes, opportunities for communities, and general updates connected to response to COVID-19.

STATE HOTLINE for COVID-19 Information: (402) 552-6645
8AM - 8PM CST - 7 Days a Week

  • The utility understands some customers may experience challenges during this time. To support them, Burke said OPPD will suspend disconnections for non-payment through April 30. At that time, the utility will re-evaluate this moratorium.

    OPPD reminds customers who pay their utility bills at our facilities or Moneygram locations, there are alternative payment methods available to limit person-to-person contact. You can pay your bill online at, via the OPPDConnect app, or by phone by calling 402-536-4131 in Omaha, or 1-877-536-4131 outside of the metro calling area.

  • Temporarily suspending shutoff

  • Temporarily suspending disconnections for nonpayment

  • Temporarily suspending water shutoff

  • NTAP assists qualifying low-income individuals with obtaining and keeping telephone services by lowering monthly service and connection rates. Individuals can qualify for NTAP by participating in Medicaid, Supplemental Nutrition Assistance Program (SNAP), Children’s Health Insurance Programs (CHIP), Supplemental Security Income (SSI), Veterans Pension Benefit/Survivors Pension Benefit, Federal Public Housing, or if household income is at or below 135 percent of the poverty level.

  • Anyone who is low income, has a housing voucher, receiving tribal help, collecting SSI or disability, etc. can apply for low-cost internet.

  • Forum for people to request and offer help specific to needs related to COVID-19.

  • Zoom is temporarily lifting the 40-minute time limit on free Basic accounts for schools affected by the Coronavirus. Click the linkehow to get access for your school.

  • Those who need storage for their belongings while they sort out where to go next, should visit the link below to find a U-Haul location near them. Offer is dependent on occupancy at facilities, and that if a facility is unable to offer a storage container, they will direct students to the next closest location.

  • For more information about free Spectrum broadband for those who self-identify as being affected by COVID-19, call 1-844-488-8395 or visit the link.

  • 60 days of “Internet Essentials” package at no cost for low-income customers

  • will offer a low-cost home internet package for low-income families

  • Allo - free internet (Lancaster County)

    call 402-480-6550

  • List of resources and responses from the North Omaha community

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